At Insify we're looking for a Head of Customer Operations to join our team and drive the growth and scalability of our Customer Operations team.
Join the revolution to free entrepreneurs
Commercial insurance needs to change. Insify was born out of our frustration with how traditional insurers operate. We’re a start-up that is well underway to change the “dull” and “tedious” image of insurance to engaging, easy, and reliable (yes, really!).
We are a tech company at heart, building our proprietary insurance platform. We extensively rely on data (API integrations, natural language processing, machine learning) to figure out how to best get (and keep) our customer’s companies insured. Combined with our fully online portal, real attention to UX, and leading underwriting, taking out business insurance may just become a fun experience.
Insify is based in Amsterdam and has raised over €17 million, from some of the world’s leading venture capital funds, including Accel, Fly Ventures, Frontline Ventures and Visionaries Club. Our team is led by seasoned entrepreneurs who have built and exited successful businesses in fintech/e-commerce. We are fully licensed and are re-insured by Munich Re, the largest global reinsurer. Now it's all about turning the global $720bn insurance business upside down.
Prepare to join the ride to disrupt one of the most competitive and difficult to crack markets. The incumbents we are challenging are massive and well entrenched. They will not give up their cash cow position without a fight. Fortunately, this also means the payoff of building a neo-insurer is enormous. And we have a product that is 10x better.
We’re scaling up and expanding across Europe. Expanding means adding more countries, launching new products and making these available to a wider range of customers. We take pride in providing our customers an experience that is unparalleled in today’s industry.
As our Head of Customer Operations, you’ll be leading one of our most strategic teams, making sure that all of our customer interactions are delivered with the highest level of quality and care while scaling our operational capabilities, gearing to deliver on our ambition to be the biggest SME insurer in Europe by 2031.
We ask direct questions to challenge and coach each other to constantly improve our work. We know that a truly diverse team in gender, cultural background, and age can move mountains.
Grit, Impact, Entrepreneurship and Trust are some of our key values. We have strong deadlines and work tirelessly to deliver on them. Whatever the work, we all love the challenge, and share the fun of learning new stuff and celebrating success and failure together.
Do you want to join our team as our new Customer Operations Manager? Then we'd love to hear about you!